Кибератака на страховую компанию TruStage задержала похороны нескольких семей

Some families have faced funeral delays after cyberattack on TruStage insurance COLLINSVILLE, Ill. (First Alert 4) - A Collinsville family says they’re finally able to lay their sister to rest on Thursday, weeks after she died. They say her funeral has been held up by a cyberattack on their insurance company. And they’re not the only ones. “This is another picture of my sister,” said Marvin Farmer. Marvin Farmer remembers his 71-year-old sister Mary Farmer, who died unexpectedly on Aug. 8. “Mary’s like our matriarch, so she’s like the everything,” said Marvin. He says her body has been at Officer Funeral Home in East St. Louis since then. A July 11 cyberattack on Mary’s life insurance company, TruStage, has held up the payment for her funeral. “It’s hard, it’s unimaginable to go through something like that. And you pay on a policy every month, then you think you’re going to be okay,” he said. Officer Funeral Home in East St. Louis says it had to hold the body of another deceased woman since June, who is also covered by TruStage. TruStage’s website says, as of Aug. 12, its retirement, consumer insurance and annuity contact centers are now active. But it faces 14 class-action lawsuits saying its long recovery has delayed claims payments. First Alert 4 Investigates reached out to TruStage about the two claims. The company responded that, as they continue to make progress in their recovery and restoration efforts following the cybersecurity attack, they are in contact with Ms. Farmer’s beneficiaries. They say they have now resolved both Ms. Farmer’s and the other woman’s claims favorably. In the meantime, Farmer says his brother fronted Mary’s funeral cost so they can finally lay her rest this week. “I’m concerned about it getting paid out. I’m concerned about, if it’s hacked, social security numbers, mine, my brothers’ addresses. I’m concerned too about people that can’t pay for it, there are people in funeral homes in freezers,” said Marvin. The Missouri Funeral Directors & Embalmers Association tells us two other funeral homes in Missouri went ahead and provided funerals for families who have also been waiting for TruStage claim payments. The association also tells us it’s heard from a consumer who has had trouble reaching TruStage to update a funeral policy for a Medicaid application. Meantime, a Mississippi funeral home posted a warning on its Facebook page about scammers posing as TruStage representatives, urging customers to cancel their policies and buy new ones. In response, TruStage released a statement: “We are deeply concerned that scammers may be targeting our customers during this time and have taken steps to address this issue. We want to be clear: TruStage is not encouraging, facilitating, or participating in any effort to replace, surrender, or discontinue active insurance coverage related to this incident or our ongoing business recovery efforts. We strongly encourage our policyholders to go to our website to learn more: trustage.com/outage/individual.” Copyright 2026 KMOV. All rights reserved.