NatWest стал первым британским банком, запустившим бесплатный сервис видеопомощи для незрячих клиентов

NatWest becomes first UK bank to trial 'free' change for customers NatWest has partnered with Be My Eyes to launch pilot project aiming to make banking more accessible for blind and low vision customers. NatWest has made a major change to make branches more accessible for the blind and partially sighted. NatWest, which has branches in Birmingham, has partnered with Be My Eyes to launch pilot project aiming to make banking more accessible for blind and low vision customers. NatWest is the first UK bank to partner with Be My Eyes using Service Directory and Service Connect, the world’s largest support platform for blind and low vision people. The pilot will see a select group of customers take part in the app by accessing a Service Directory and selecting NatWest. Within seconds and via a single tap, users will be placed on a video call with a trained NatWest colleague. READ MORE UK number plate change from September 1 with drivers risking £1,000 fine At this point, the customer’s phone camera or smart glasses become the colleague’s eyes, allowing them to guide the customer through the relevant journey in real time. This enables colleagues to provide clear, verbal guidance to help customers complete tasks with greater confidence and independence. The pilot could assist a number of day-to-day banking activities including reading a letter or activating a new card. The service is free and simple to use, with no appointments required. Be My Eyes started with a simple idea: to make the world more accessible for blind and low-vision people through the power of connection. The idea came from Hans Jørgen Wiberg, a visually impaired Danish craftsman. While working with The Danish Association of the Blind, Hans noticed how often people needed a little visual assistance for everyday tasks. Today, millions of volunteers support users in over 180 languages – proving that a little help goes a long way. The upcoming pilot will see a selected group of blind and low vision customers access real-time, secure visual support from trained NatWest colleagues via video calls. Led by NatWest’s Open Innovation team, the free pilot supports the Bank’s ambition to provide an accessible experience for all customers.