Совет по вопросам психического здоровья Лейк-каунти обучил сотрудников Холден-арборетума методам деэскалации конфликтов

The Lake County Alcohol, Drug Addiction and Mental Health Services Board recently partnered with Holden Arboretum to provide free de-escalation training for staff, equipping employees with practical skills to recognize escalating situations, respond with confidence, reduce conflict and foster positive interactions with visitors. The Kirtland-based outdoor living museum welcomes more than 300,000 visitors each year. Whether exploring miles of scenic walking trails, attending educational programs and seasonal events, climbing the 120-foot Kalberer Family Emergent Tower or strolling through the Murch Canopy Walk, visitors often seek an escape from everyday stress, officials noted. While most visits are enjoyable, staff occasionally encounter individuals who may be frustrated, overwhelmed or experiencing emotional distress. The training provided practical communication strategies, techniques for staying calm under pressure, methods for safely de-escalating tense situations and guidance on recognizing when someone may need additional assistance. “Nature has an incredible ability to reduce stress and promote emotional well-being,” said ADAMHS Board Director of Marketing and Communications David Schick. “Many people come to Holden Arboretum looking for a place to relax, reflect and recharge. By providing de-escalation training, we’re helping staff feel prepared to respond with empathy and confidence while continuing to create a safe, welcoming environment for everyone who visits. “They are not only stewards of the trees and gardens — they are also stewards of the visitor experience.” The ADAMHS Board offers the free de-escalation training to schools, businesses, municipalities, nonprofits and community organizations throughout Lake County. The program teaches participants to identify early signs of escalating behavior, communicate effectively during stressful encounters, reduce conflict and promote safer outcomes. Organizations interested in scheduling a free de-escalation training or learning about other behavioral health education programs are encouraged to contact the Lake County ADAMHS Board at 440-350-3117 or [email protected]. Established by Ohio statute, the Alcohol, Drug Addiction and Mental Health Services Board plans, funds, monitors and evaluates behavioral health services for Lake County residents. Working with a network of local providers, the board helps ensure access to prevention, treatment, recovery and support services for individuals and families affected by mental illness and substance use disorders.