Владельцы дома в Хейзелвуде сообщают, что компания Kramer Roofing забрала деньги и оставила ремонт крыши незавершенным

Homeowners say roofing company took thousands, left work unfinished Webbs say Kramer Roofing + Restoration stopped responding after they paid for repairs HAZELWOOD, Mo. (First Alert 4) - Lisa and Anthony Webb hired Kramer Roofing + Restoration to repair their roof after storms damaged their home last year. “The sales guy, his name was Dan. He was really good. He knew what he was talking about because apparently he used to work for the insurance companies before,” Lisa Webb said. After signing a contract, the Webbs say they paid $2,700 of their own money and another $2,000 from their insurance for the repairs. They say the company then went silent, and when they did reach employees, promises kept changing. “We could hardly reach anyone. It was always voicemails. They would never return calls. When we finally got a hold of one guy, and he called me back, and he’s like, ‘I’m sorry, I was sick, and we’ll get you on the schedule’ and this and that,” Webb said. Webb said they were eventually promised the week of June 15. “The 15th came and went, nobody,” Webb said. The Webbs went to the company’s listed address looking for answers. “We go up to reception and tell them who we’re looking for. They’re like, ‘oh... They left,” Webb said. Better Business Bureau (BBB) records show dozens of complaints against Kramer Roofing + Restoration over the last three years, including complaints involving delays and unfinished work. The BBB says before hiring a contractor, homeowners should do research, including checking a company’s BBB profile for reviews and complaints. The BBB also recommends asking for references and not simply going with the lowest bid. “Our roof continues to leak. Our ceiling continues to get worse. My son, I think we’re going to get him and his boss to put a tarp up there for us,” Webb said. The Webbs say they can’t afford to start over with another roofer. The number listed on Kramer Roofing + Restoration’s website went to voicemail. “We just want our roof done. You know, just communicate with people. If you are really a legit company, get your (expletive) together. Communicate with people,” Webb said. The company emailed the Webbs in August, saying they are in the production queue and the project has not been forgotten or overlooked, and that steps are actively being taken to move the project forward. An attempt to reach the company again today was not returned. Copyright 2026 KMOV. All rights reserved.