Департамент труда подтвердил: получатели универсального кредита чаще проходят очные интервью, чем по телефону

DWP confirms Universal Credit claimants more likely to face in-person interview instead of phone Data showing they are more likely to face face-to-face, in-person appointments, over phone or online ones. The Department for Work and Pensions has issued an update for claimants expecting Universal Credit reviews - with data showing they are more likely to face face-to-face, in-person appointments, over phone or online ones. In a new parliamentary question, former Conservative Party shadow chancellor Sir Mel Stride asked Secretary of State for Work and Pensions Pat McFadden: “What proportion of work coach appointments with Universal Credit claimants are conducted a) in person, b) online and c) on the telephone.” Mr Stride's question came ahead of him being replaced in the shadow chancellor brief by the Tories ' leader, Kemi Badenoch. Labour Party cabinet member Sir Stephen Timms, who is co-chairing the Timms Review, took up the response on behalf of the DWP. READ MORE Energy bills could rise £260 within four years despite Andy Burnham cost of living pledge He said in the last three months, under 60 per cent were in person. Sir Stephen said: “The Department offers a range of appointment channels, including face-to-face, telephone and video appointments and will use the most appropriate channel based on the purpose of the appointment, the claimant’s individual circumstances and the support identified by their Work Coach." Timms went on, adding: “Face-to-face support remains an important part of Universal Credit service delivery. Claimants are asked to attend face-to-face appointments with Work Coaches where this channel is considered most appropriate to their circumstances. "However, all channels provide an opportunity for tailored support; ensuring claimants receive the assistance they need to progress their claim and optimise their labour market outcomes. “This is consistent with the Department’s wider commitment to ensuring individuals recieve support through the channel that best meets their needs." The cabinet member continued: "For example, the Department is increasing the proportion of face-to-face health assessments, while continuing to provide reasonable adjustments and alternative delivery channels, including home visits where appropriate, for people whose disability or health condition makes attendance difficult. “The proportion percentages for attended appointments for the most recent 12 weeks are 58.5% in person, 16.2% by video and 25.3% by phone.”