Эксперты Forbes: B2B-компаниям необходимо добавить на сайты доказательства прозрачности, личность команды и доступность контактов

A B2B website often serves as a first point of contact for prospective clients, partners and employees, so strong design alone isn’t enough to make it effective. Visitors also need to quickly understand what the company does, why it’s credible and whether taking the next step is worth their time. That means companies need to think beyond promoting products and services and consider what different audiences may be trying to learn before they reach out. Here, Forbes Business Council members share features and information B2B companies commonly leave off their websites that prospective clients, partners or employees may be looking for. 1. How The Company Works Too many B2B websites explain what they do but not how they work. Prospective clients want to understand your approach, values, security standards and the people behind the service before they ever book a call. Transparency builds trust long before the first conversation, and trust is often what closes the deal. - Daria Leshchenko, SupportYourApp Inc. 2. Clients’ Pain Points Most companies tend to share extensively about their services, values and credibility metrics. What they may leave off is a clear connection to the client’s pain or need. We tend to use our perception of the client’s voice rather than the authentic experience of the customer. Consider ways to invite the customer to connect the dots for your marketing team. Hospitals have succeeded in doing that by inviting patients to advisory boards to better relate to the patient experience. - Loubna Noureddin, Mind Market Forbes Business Council is the foremost growth and networking organization for business owners and leaders. Do I qualify? 3. The Problem-Solving Approach Too many websites are basically business cards that maybe say what products a company offers. They expect clients to go through the information, size up the solution to their problem, and perhaps just email over a purchase order. What they could focus more on is how they solve clients’ problems. Get the client interested in discussing solutions with you and then actually talk to them about buying a product or service. The cart is usually way ahead of the horse. - Justin Barnhill, Leaderwired Institute 4. Measurable Results Too many B2B sites lean on vague value propositions instead of proof. At CapFront, prospects want to see actual approval rates, funding speed and lender variety before they trust us with their business. Specifics build credibility faster than polish—show the data and then let prospects, partners and candidates draw their own conclusions. - Zachary Fiddle, CapFront 5. Case Studies You must clearly state the exact problem you solve, who you solve it for, why your approach works, and proof that you have solved it before. If you do not offer clear case studies and data to back up your claims, neither human buyers nor AI models will trust you. AI tools use your website to build answers for prospective clients, so if your site lacks clear proof, it won’t mention you. - Ben Foster, The SEO Works 6. A Clear Point Of View Most B2B websites read like a services menu—showcasing a list of what the business does with no perspective behind it. What’s missing is a clear stance. Share a point of view on the industry, on how the work should be done, on what good actually looks like, and where the organization refuses to compromise. Prospects, partners and future employees aren’t just evaluating your services; they’re deciding whether they agree with how you think and whether that thinking is worth aligning with. - Aaron Wolowiec, Event Garde 7. The Customer’s Operating Reality Too many B2B sites describe the category but hide the operating reality. This includes information on who uses the product, what changes in their day, what systems the product must coexist with, and where it does not fit. Instead of a bunch of vague claims and figures, give visitors hard proof to help them decide whether a serious conversation is worth their time. - Vivan Agrawal, Zarna 8. Performance And Value Data Companies often leave off the details that actually drive decisions, including technical specs, manufacturing capabilities and the outcomes they deliver. Buyers want proof of performance and value, not marketing copy. If customers can’t evaluate you, they won’t shortlist you. - Nashay Naeve 9. Paths To Human Connection In the B2B world, buyers want to work with people as much as solutions. Yet, too many firms hide behind their online content. A website or social channel should offer simple pathways for human connection. It’s just as important to let prospects know what they can expect when they reach out. Don’t hide behind your content. Instead, use it as a bridge to meaningful human connection. - Matt Cullina, TransUnion 10. The People Behind The Business Too many B2B companies hide the people behind the business. Prospective clients, partners and employees want to know who they’re trusting. Share your leadership team, company values, decision-making philosophy and real customer success stories. Products earn attention, but transparency and authenticity build long-term confidence and relationships. - Nadia AlShomali, PersonalHour 11. Direct Contact Information Too many B2B companies make it harder than it should be to speak to a real person. Put your phone number front and center and make it easy for people to reach you, as accessibility builds trust before the conversation has even begun. - Jesper With-Fogstrup, Moneypenny 12. An Accessibility Statement Many websites don’t have an accessibility statement. Roughly one in four U.S. adults lives with a disability, yet most B2B sites never say how their website supports screen readers or whom to contact about barriers. That gap tells clients, partners and jobseekers the company hasn’t considered them. - Lesa Seibert, Mightily 13. A Strong ‘About’ Page One thing many B2B companies overlook is clearly communicating who they are beyond their products or services. Prospective clients, partners and employees want to understand the company’s mission, leadership, values and track record before making a decision. A strong “About” page that builds credibility can be just as valuable as a great sales page. - E'Ian West, Montage Media Production Company 14. Real-World Impact And Dependencies In my experience, too many B2B companies leave out transparency. Customers and partners want to understand not just what you sell but also why it matters and how they can depend on you. Explain your role in the bigger ecosystem by sharing statements like, “We provide the component inside your mobile device” or, “A disruption in this material supply chain could impact global automotive production.” Help people see the real-world impact, dependencies and risks. - Neelima Misra, DaasTek 15. Company Culture Hiring top talent requires strong employer branding. Top candidates have many opportunities, and they appreciate insights about why they should join a specific firm. - Krisztina Veres, Veres Career Consulting 16. The Company’s Story Tell the story of why you do what you do. In today’s world, we want to connect with people and companies on more than a transactional basis. If you can involve visitors in your purpose and mission, they’ll then be more likely to use your services. - Chris Adams, Ellis Adams Group 17. A Clear Value Proposition Too many B2B companies fail to clearly explain the value they deliver. Visitors shouldn’t have to guess what you do, who you help or why you’re different. A clear message, real client results and an easy way to take the next step will build far more trust than industry jargon. - Jennifer Schaefer, JS Benefits Group 18. The Onboarding Process Too many B2B websites leave out clear evidence of how the company works after a prospect says “yes.” Buyers want to understand the onboarding process, communication expectations, turnaround times and who will be accountable. Showing that experience builds confidence because it turns a broad promise into a practical picture of what working together will feel like. - Beth Worthy, GMR Transcription Services, Inc. 19. Proof Of Delivery Anyone can claim they work with great companies, but fewer show what that work looks like. We just refreshed our website to do exactly that, ensuring outcomes, user experiences and proof points are right up front. Prospects, partners and candidates all land on your site to run the same check: Does this company actually deliver? If you make them dig for the answer, you’ve already lost them. - Mark Briggs, Validity 20. Brand Personality Many B2B companies neglect their personality on their websites. In my experience with B2B clients, the sites that convert best aren’t the slickest but the ones where you can sense who is genuinely behind them. Customers and executives want to know who is behind the business and what it stands for. Trust is the most important competitive advantage, and it’s built on connection, attitude and authenticity. - Stephy Beck, Flenski.io