Компания Freeman получила 14-ю сертификацию J.D. Power за выдающееся обслуживание клиентов

Stay Informed! Subscribe to our free newsletter and don't miss a thing Company News Freeman Earns 14th J.D. Power Customer Service Certification 8/12/2026 DALLAS — Freeman, a global leader in live events, today announced it has earned J.D. Power Certified Customer Service Program recognition, underscoring the company’s long-standing commitment to delivering exceptional customer experiences across every stage of the live event journey. The annual certification recognizes organizations that consistently deliver outstanding customer service through rigorous operational standards, employee performance, and customer satisfaction. For Freeman, the recognition reflects an ongoing commitment to continuously improving how it serves exhibitors and event organizers, helping customers navigate increasingly complex events with confidence and ease. “Every event is built on trust,” said Janet Dell, CEO of The Freeman Company (TFC). “Our customers rely on Freeman to help deliver some of their most important business moments, and that responsibility drives us to continually raise the bar. Earning this certification reflects our team’s commitment to listening, learning and innovating so every customer interaction is as exceptional as the experiences we help create.” Rather than standing still, Freeman continues to evolve its customer service model through investments that improve both the customer and employee experience. Over the past year, the company expanded its quality assurance program with enhanced performance insights, strengthened coaching, and targeted training. Freeman also continues to leverage employee feedback through its Voice of the Agent program, enabling teams to identify trends, resolve issues more quickly, and continuously improve the customer experience. These investments help customers receive faster answers, more confident support, and smoother event execution, whether planning months in advance or managing the final details onsite. The J.D. Power Certified Customer Service Program evaluates organizations through a comprehensive review of customer satisfaction, service processes, and operational best practices. Freeman’s certification applies to its U.S. virtual customer service operations supporting exhibitors through live phone and IVR routing. About Freeman Freeman is a global leader in events, on a mission to redefine live for a new era. Powered by intelligent innovation and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. With dedicated Events and Exhibit Services and AV Production lines of business, Freeman has a 98-year legacy of bringing full-service solutions in event management as well as new technologies to deliver moments that matter. For more information, please visit www.freeman.com. Contact: [email protected] DALLAS — Freeman, a global leader in live events, today announced it has earned J.D. Power Certified Customer Service Program recognition, underscoring the company’s long-standing commitment to delivering exceptional customer experiences across every stage of the live event journey. The annual certification recognizes organizations that consistently deliver outstanding customer service through rigorous operational standards, employee performance, and customer satisfaction. For Freeman, the recognition reflects an ongoing commitment to continuously improving how it serves exhibitors and event organizers, helping customers navigate increasingly complex events with confidence and ease. “Every event is built on trust,” said Janet Dell, CEO of The Freeman Company (TFC). “Our customers rely on Freeman to help deliver some of their most important business moments, and that responsibility drives us to continually raise the bar. Earning this certification reflects our team’s commitment to listening, learning and innovating so every customer interaction is as exceptional as the experiences we help create.” Rather than standing still, Freeman continues to evolve its customer service model through investments that improve both the customer and employee experience. Over the past year, the company expanded its quality assurance program with enhanced performance insights, strengthened coaching, and targeted training. Freeman also continues to leverage employee feedback through its Voice of the Agent program, enabling teams to identify trends, resolve issues more quickly, and continuously improve the customer experience. These investments help customers receive faster answers, more confident support, and smoother event execution, whether planning months in advance or managing the final details onsite. The J.D. Power Certified Customer Service Program evaluates organizations through a comprehensive review of customer satisfaction, service processes, and operational best practices. Freeman’s certification applies to its U.S. virtual customer service operations supporting exhibitors through live phone and IVR routing. About Freeman Freeman is a global leader in events, on a mission to redefine live for a new era. Powered by intelligent innovation and the industry’s largest network of experts, Freeman’s insights shape exhibitions, exhibits, and events that drive audiences to action. With dedicated Events and Exhibit Services and AV Production lines of business, Freeman has a 98-year legacy of bringing full-service solutions in event management as well as new technologies to deliver moments that matter. For more information, please visit www.freeman.com. Contact: [email protected] Submit Your News! There is no charge to submit your press release for publication on the Exhibitor News Network.