Больница в Западном Йоркшире понизила рейтинг из-за отсутствия обезболивания и воды у пациентов

Some patients at a West Yorkshire hospital were left without pain relief and water during long waits for emergency care. The concerns were raised in a Care Quality Commission (CQC) report published today following an inspection of urgent and emergency services at Calderdale Royal Hospital. The inspection, carried out in February 2026, led the regulator to downgrade the department from 'good' to 'requires improvement'. It found that safety and effectiveness "require improvement", though care, responsiveness and leadership were “good”. Gill Hodgson-Reilly, CQC deputy director of operations in the north-east, said: "Staff told us they didn’t have enough time to provide the quality of care people deserved and often missed breaks to meet demand. "We saw some people waiting a long time for pain relief and one person had asked for a drink several times but never received one. "Some patients were left without basic care while waiting for treatment, with one telling inspectors they felt "forgotten about" and "burdensome." The report also found that some people waited more than 24 hours to be seen, and clinical assessments were not always completed as required. Ms Hodgson-Reilly said: "Staff didn’t always complete falls risk and bed rail assessments for people at risk of falls, and we observed people with bed rails raised without risk assessments. "Inappropriate use of bed rails can increase harm if people become entangled or attempt to climb over them." There were delays in patients being reviewed by specialists. Professional standards require specialty doctors to review patients within an hour of a request. The report found that this "didn’t always happen," contributing to delays and poor patient flow. Leadership at the hospital has acknowledged the need for urgent improvements. Ms Hodgson-Reilly said: "We have told leaders where we expect to see rapid, and continued improvements and will continue to monitor the service closely to keep people safe during this time." Rob Aitchison, chief executive of Calderdale and Huddersfield NHS Foundation Trust, said: "We are disappointed that the rating for urgent and emergency care at Calderdale Royal Hospital has moved from 'good' to 'requires improvement.' “It is clear there are areas where we must improve." Mr Aitchison said the inspection was carried out during one of the busiest periods of the year, but said the trust recognises the need for change. He pointed to plans for a new emergency department as part of wider service transformation. He said: "Through our Foundations for our Future programme, we are transforming how we deliver care, creating more sustainable services, stronger clinical pathways and better environments for both patients and colleagues." The new emergency department at Calderdale Royal Hospital is intended to improve patient flow, safety, and responsiveness. Mr Aitchison said: "We remain committed to learning, improving and working with our colleagues, patients and partners to deliver the high-quality urgent and emergency care that our communities deserve." The trust has accepted the CQC's findings and said action is already underway to address concerns.