В Техасе 81-летняя женщина получила обещание вернуть мебель, которую мастер задерживал более года

Жительница Сипресс Ширли Уэст, заплатившая за ремонт дивана 655 долларов, наконец получила конкретный срок возврата мебели после обращения в программу помощи. Ранее мастер Рик Пирсон задерживал работу 15 месяцев, но после вмешательства журналистов пообещал вернуть предметы в течение трех недель.

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CYPRESS, Texas – An 81-year-old Cypress woman says she has been waiting more than a year to get back a beloved recliner and ottoman after paying $655 for furniture repair. She is now turning to 2 Helps You for accountability and a solution. Shirley West says she handed over the furniture to a man who identified himself as a furniture refinishing and repair expert. The promised turnaround time was just four to six weeks. Instead, West says 15 months have passed since he has taken her chair and ottoman in April of last year. As the weeks turned into months, West says she began hearing excuses. “Just give me a couple of more weeks, about 2 to 3 more weeks,” she recalled being told. West says she repeatedly contacted the repairman, trying to find out when her furniture would be returned. When asked how many times she contacted him, West flashed her hand and said an estimated about 20 times. For West, the situation has been about more than losing the use of a chair and ottoman. She says she has often wondered whether her age and circumstances played a role in what happened. “How often have you thought about the fact that if maybe you weren’t elderly this wouldn’t have had happened?” she was asked. “Oh, all the time,” West said. “It’s because I’m a female and I’m old and I’m alone.” West says the experience has also taught her an important lesson about hiring someone for a home repair or service. When 2 Helps You asked for her to share what advice she had for Houstonians to not have this happen to them?” “Make sure who you’re dealing with, check them out, which I didn’t,” West said. One thing West did do was keep her paperwork. She had the receipt showing she paid for the work, along with documentation of her communications with the repairman. That documentation helped provide a trail to follow. 2 Helps You went to the address listed on the receipt, workers there said Rick Pierson was not around. We then contacted Pierson by phone. He did not agree to an interview but after a minute he was able to recall who West was and her furniture. Pierson then contacted her directly after we provided him with her number. According to West, Pierson told her the furniture would be repaired and returned in exactly three weeks. For now, West is waiting again — this time with a specific promise for when her chair and ottoman will come home. 2 Helps You will stay on top of this until West gets her furniture back. Remember, if you are having trouble with a business or service provider, keep your receipts, contracts, invoices, emails and text messages. Documentation can be critical when trying to resolve a dispute. It is also a good idea to research a business or contractor before paying for work and to get promised timelines and agreements in writing. As always, 2 Helps You shouldn’t be your first call but we don’t mind being your last.