Компания Quilt внедрила систему удаленной диагностики для выявления неисправностей тепловых насосов до вызова мастера

Quilt Now Flags Heat Pump Problems Before Service Calls REDWOOD CITY, Calif. — Quilt, a manufacturer of ductless heat pumps, has launched Quilt Tools, a platform that gives Quilt Certified Partners proactive alerts and remote diagnostics so they know whether a system is actually broken before rolling a truck. Quilt Tools is the first remote diagnostics system for ductless heat pumps. Quilt began selling to contractors in 2025 and now has more than 150 Quilt Certified Partners installing its heat pumps in the U.S. and Canada. Every Quilt system is updatable over the air, which means Quilt can see how systems perform in the field and improve them after they ship. Once homeowners opt into sharing, Quilt Tools puts that visibility in partners’ hands. “This industry treats the homeowner and the contractor as two customers with two separate products. We think it’s one system, and it should be intelligent for both,” said Paul Lambert, cofounder and CEO of Quilt, in a press release. “The same sensing and software that makes Quilt the smartest system for a homeowner is what lets a partner catch a problem before the homeowner calls. Quilt Tools surfaces that same intelligence, applied to their business.” The dashboard flags systems that needs attention while issues are still small, and explains for each system, in plain language, what happened, the likely cause, and the affected device. Alerts go to the contractor partner, not the homeowner, so partners decide when to make the call instead of reacting to one. That capability rests on Quilt’s software-first architecture, protected by a portfolio of issued and pending patents spanning predictive control algorithms, distributed system architecture, and remote monitoring. Legacy ductless equipment cannot be retrofitted to do this. “We’ve all had a customer tell us their system acts up at night, then it runs fine when we show up for the service visit. With Quilt Tools, I can pull up that exact window and see what actually happened,” said Michael Yarolin of Thermodynamix in Westchester, New York. “We’ve installed more than 50 Quilt systems since last fall. It’s the first equipment I sell where I know whether something’s really broken before I put a tech in a truck.” Quilt Tools has been in preview with six partners since July. Beyond diagnostics, the web app consolidates the workflow of Quilt’s installation partners: the leads Quilt routes to partners, order tracking and invoicing, sales and marketing, and direct access to Quilt’s partner support team. A contractor can give his or her entire staff access to the app under different roles, including office manager, technician, sales representative, and bookkeeper, each with access only to what that job requires. Looking for quick answers on air conditioning, heating and refrigeration topics? Try Ask ACHR NEWS, our new smart AI search tool. Ask ACHR NEWS Quilt supports partners at every step, and that starts before the job begins. Quilt’s marketing platform generates customized multi-channel campaigns for each partner. At the installation, Toolbox, Quilt’s installer feature in the Quilt App, streamlines commissioning. Quilt Tools then carries that support through the service life of the system. Quilt has also overhauled its partner program, organizing the Associate, Select, and Expert tiers around monthly installation performance rather than purchase volume. As partners install more Quilt systems, they move into higher tiers and earn more value. All Quilt Certified Partners receive access to Quilt Tools and Toolbox, installation and sales training, sales incentives, customizable marketing assets, and homeowner leads. Quilt’s ductless heat pump is what makes the program possible. The two-zone model has a SEER2 rating of up to 25, while the three-zone model is rated at up to 25.3, and they have HSPF2 ratings of up to 12. More to the point for partners, the system improves after it is installed. A firmware update delivered in fall 2025 increased outdoor unit maximum capacity to 24,000 Btuh for cooling and 25,200 Btuh for heating across every installed system, with no new equipment required. Looking for a reprint of this article? From high-res PDFs to custom plaques, order your copy today!